DIfficult conversations: looking back

Whilst you may experience a sense of relief following a difficult conversation it is worth taking some time to reflect and assess what happened. 

We can helpfully prepare ourselves to do better next time, by asking ourselves some simple questions:

• how did it go? what went well? what could have gone better?
• what were we able to plan for? were our hypotheses correct?
• what was unforeseen and not included in our plan? did we have to change our hypotheses?
• what communication skills did we use? how did that go?
• are there any other skills we need to practice / develop?
• what have we learnt for next time?

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