Apparently Apple Podcasts takes a little longer to go live, but the trailer for Map the Maze is now available on 7 platforms, here are links to the following platforms, just click on the link below:
Anchor FM
​Google Podcasts
Spotify

In addition to the influence of our family of origin on our conflict communication, we also need to look at other factors including:​

• ​​professional training: for example, I trained as a solicitor and then worked initially as a criminal litigator. Without a doubt, the professional training I had and my work experience coloured by communication in difficult conversations.  Unsurprisingly, I think that I was adversarial and challenging. At the time, I was in a professional bubble and was unaware of alternative views.
• cultural / societal / organisational norms: our cultural heritage and societal norms also determine how we will view conflict and what communication behaviours we feel are appropriate. As we are immersed in it, much like the frog in boiling water, we often do not consider that there are always alternative ways.  In particular, as part of a large organisation we adapt to the prevailing communication culture.
• religious beliefs / values: these are strongly held beliefs about what life should look like and what is appropriate. we may examine our beliefs in general, but we are unlikely to have considered these beliefs / values through the lens of communication in conflict
• Psychological processes: more on this in a later post, but there are cognitive biases / emotional needs / etc, which will drive our communication in conflict.

Often these influences impact behaviour below our level of consciousness.  We do not question whether this is the most helpful way to behave, we fall back on to the rightness of our behaviour. Just as with the impact of our family of origin, it is worth reflecting on your beliefs about communication in conflict and where they may need to be adapted.

I am delighted to announce that I will be launching a podcast called "Map the Maze".  The podcast is designed to share information and ideas to support people who are separating / divorcing through the mediation process. Launch of the podcast will be 22 June 2020 so stay tuned! The trailer is out today.

As we consider communication in conflict, we need to reflect on the beliefs / values / behaviours which underlie our understanding of communication in conflict. 

This means understanding that our most basic beliefs about conflict come from our family of origin. How the adults around us raised conflict, addressed conflict, and resolved conflict became the most basic lessons we absorbed as a child.

​Some people learn good lessons from their families of origin, they learn to address conflict constructively, to speak assertively, to listen attentively and to problem solve collaboratively. However, this is not everyone. Many people learn poor lessons as a child, they may learn that conflict is to be avoided and any resulting feelings suppressed. They may learn that conflict is a battle and one party needs to back down to accommodate the more dominant party. They may never see their parents make up after an argument.

When we are under stress, these foundational behaviours are likely to surface. We may abandon the lessons we have learnt about effective communication and cling to the earliest lessons we have. This is the challenge.

The first step is to reflect on what lessons we learnt as a child. Understanding how your family dealt with communication in conflict and deciding if these lessons are helpful is a truly worthwhile exercise. Some questions to consider:

• what beliefs about conflict do you have from your experience as a child? as a child what did it feel like when there was a conflict in the family?
• how was conflict expressed or suppressed in your family?
• how did family members communicate when they were in conflict? aggressively? assertively? respectfully? dismissively? how did they behave?
• how did they address issues with each other? directly or by engaging other family members (triangulating)? were issues addressed directly or obliquely?
• was the focus on the past? or the future?
• did your family resolve conflicts and move on? did they bear grudges and resentments? 

Answering these questions will help you to understand how you behave in conflict. You may have since learnt more constructive skills, but many of our reactions to conflict as adults have their origins in our childhood.

Next week, what other factors influence our communication in conflict?

What was that? How often have we tried to say something and found that our message was not received? In a mediation recently, a party said to me, "But I am good at communicating, he just doesn't understand me!". It can feel like that, we send out a message that we feel is clear in content and intent. In conflict situations or difficult conversations, frequently these messages are either not received, or from our perspective are misinterpreted.

Communication is literally a two-way street. We need to send a message, but the recipient is just as important.  What do they understand the message to be? Maybe they perceive a different substantive message, or they interpret a specific emotional content. In conflict, we need to pay attention to both ends of the message sending / receiving.

This series is going to focus on how to approach difficult conversations and how we can improve our communication to make sure that we give our messages the best chance to be heard, and when receiving messages we apply our best tools to understand them.